WORK

RELEVANT EXPERIENCE

SHOPIFY

2017 - CURRENT

CUSTOMER SUCCESS GURU

  • Provide technical support and advice quickly and coherently to business teams

  • Communicate platform changes and updates on policies and procedures to clients

  • Provide educational materials and detailed walk-throughs (with the use of email, video, screenshots, etc.)

  • Research solutions for eCommerce business needs

  • Ensure consistency of messaging and teaching to all clients

PM GRELLI DESIGN

2013 - CURRENT

FREELANCE DESIGN & DEVELOPMENT

  • Provide graphic design services and knowledgeable advice on graphic design

  • Design graphic elements and communications for digital and printed materials
    (e.g. photo galleries, video clips, newsletters, brochures, invitations, reports)

  • Ensure consistency of key design elements across all products through layout and visuals

  • PM Grelli clients are educational and private business

KEEN CREATIVE

2015 - 2016

JUNIOR WEB DEVELOPER

  • Employ coding to develop client CMS websites and/or enhance CMS website functionality (HTML, CSS, SASS, Javascript, PHP)

  • Maintain and upgrade existing client CMS websites

  • Implement Google Analytics for client projects, analyze and make recommendations based on reports

  • Write plain-language, SEO-friendly web content for clients

  • Write design process documents for KEEN Creative’s records

  • Implement and manage Sharpspring CRM and marketing platform for clients (and for KEEN Creative itself)

  • Write blog posts for KEEN Creative’s website as a part of its marketing strategy

  • Create and schedule the send-out of newsletter and informational emails for clients using coding and CRM solutions

  • Print production work for KEEN Creative’s sister company, KEEN Print & Sign (occasional, as-needed) - file preparation, printing, and product finishing (i.e. print media trimming, lamination, etc.)

UNIVERSITY OF ALBERTA

2013 - 2014

LARGE FORMAT PRINT CENTRE, GRAPHIC DESIGNER & PRINTER

  • Provide graphic design services and knowledgeable advice on graphic design

  • Provide knowledgeable advice on layout, publication design, colour theory, prepress and post-production processes

  • Operate printers and perform light maintenance on same

  • Design and write full training manual for the Large Format Print Centre

  • Perform reliable customer service and troubleshooting

  • Provide product finishing services (print media trimming, lamination, etc.)